Refund Cancellation

Refund & Cancellation Policy

Last updated: 1 September 2025 (IST)

This policy explains how refunds, cancellations, renewals, and billing disputes are handled for RunSchool’s eSchool SaaS platform ("RunSchool", "we", "us"). It applies to purchases made directly on runschool.in unless a separate agreement says otherwise.

1) Who this applies to

  • Customers/Institutions: Schools, colleges, coaching centers, and organizations that subscribe to RunSchool.

  • Admins/Owners: Individuals who create and manage the account and billing.

  • End Users: Teachers, students, parents who access the platform via a paying institution. End users do not have a direct billing relationship with RunSchool.

2) Subscription model & renewals

  • RunSchool is offered on a subscription basis (monthly/annual plans).

  • Subscriptions auto‑renew at the end of each billing cycle unless cancelled.

  • Pricing and plan features are shown at checkout and/or in your admin panel.

  • You can upgrade/downgrade plans at any time; changes take effect immediately or from the next cycle as specified during checkout.

3) Free trials & pilots

  • If a free trial/pilot is offered, you will not be charged until the trial ends.

  • You can cancel during the trial from Admin Panel → Billing → Cancel to avoid charges.

  • Trials are one‑time per institution unless explicitly extended by RunSchool.

4) Cancellation

  • You can cancel anytime from Admin Panel → Billing → Cancel or by emailing runschoolteam@gmail.com from your registered email ID.

  • Cancelling stops future renewals. Your access continues until the end of the current paid period unless you request an earlier shutdown.

  • After cancellation, account data will be handled as per Section 10 (Data retention).

5) Refund eligibility

We aim to be fair. Refunds are considered in the following scenarios when purchased directly from RunSchool:

  1. New monthly subscription (first cycle):

    • Eligible for a full refund if you request within 7 days of the first payment and have meaningfully attempted onboarding (created an institution, added at least one class or user).

  2. Annual subscription:

    • Full refund within 14 days of the first annual payment if product is not a fit and you have attempted onboarding.

    • After 14 days, prorated refund may be provided only if core features are unavailable due to a verified, material, platform‑side defect (see §8 Service issues) and we are unable to remediate within a reasonable time.

  3. Plan upgrades during a cycle:

    • Upgrade charges are not refundable, but if you downgrade within 72 hours due to an error, we can credit the difference as account credits applied to future invoices.

  4. Duplicate/accidental charges:

    • If you were charged more than once or for an incorrect amount, contact us within 15 days. Verified over‑charges are fully refunded.

  5. Third‑party purchases:

    • If you subscribed via a reseller/marketplace/app store, their policies apply. Please contact the seller directly.

Non‑refundable items: Setup/onboarding services already delivered, custom development, training sessions already conducted, domain/SMS/transactional email credits purchased for your account, and government taxes/fees.

6) How to request a refund

  • Email runschoolteam@gmail.com with:

    • Subject: Refund Request – [Institution Name] – [Invoice/Txn ID]

    • Your registered email ID and admin name

    • Reason for the refund and relevant evidence (screenshots, logs)

  • Or, raise a ticket from Admin Panel → Support attaching your Invoice/Transaction ID.

  • We generally respond within 2–3 business days.

7) Refund method & timelines

  • Refunds are processed to the original payment method only (UPI, card, net‑banking, wallet, bank transfer).

  • Typical credit timelines after approval:

    • UPI / Wallet: 3–5 business days

    • Cards / Net‑banking: 5–7 business days

    • Bank transfer: 5–10 business days

  • Actual timelines may depend on your bank/payment provider.

8) Service issues, outages & credits

  • If RunSchool experiences a service‑wide outage or a material defect that substantially impairs core functionality (e.g., login, classes, attendance, assessments) for your institution, we will make reasonable efforts to fix it promptly.

  • If the issue persists and materially impacts your use for 48+ consecutive hours, you may request service credits or prorated refunds for the affected period. Credits apply to future invoices unless the account is closed.

  • Issues caused by factors outside our control (e.g., customer misconfiguration, third‑party service downtime, internet provider outages, force majeure) are not eligible for refunds.

9) Chargebacks & disputes

  • Please contact us first to resolve any billing concern. Filing a chargeback without attempting resolution may result in account suspension and data export restrictions until the dispute is settled.

  • If a chargeback is reversed in our favor, any fees/penalties charged to RunSchool may be invoiced to the customer.

10) Data retention & export after cancellation

  • After cancellation, your institution’s data remains accessible in read‑only mode for 30 days (unless you request earlier deletion).

  • You can export key records (students, staff, classes, attendance, assessments, fees) from Admin Panel → Data Export.

  • After 30 days, we may begin secure deletion as per our data retention schedule, except where we must retain limited data to comply with law or enforce our rights.

  • Backups containing your data may be retained for an additional 90 days before being overwritten.

11) Taxes & invoices

  • Prices are exclusive of taxes unless stated otherwise. Applicable GST (if any) will be charged and shown on invoices.

  • Invoices and payment history are available in Admin Panel → Billing → Invoices.

12) Changes to this policy

  • We may update this policy from time to time. The latest version will be posted at runschool.in/page/type/refund-cancellation with the effective date at the top.

  • Material changes that adversely affect existing customers will be notified via email or in‑app alerts at least 7 days before they take effect, where feasible.

13) Contact us

  • Legal Entity: RunSchool

  • Registered Address: Near teacher training more, Satbahani Jamalpur, Gamharia, Jamshedpur, Jharkhand 832108, India

  • Support Email: runschoolteam@gmail.com

  • Support Phone/WhatsApp: 9525594153

Quick examples (for clarity)

  • Example A (Monthly, 4 days in): School subscribes on 5 Jan, cancels on 9 Jan. Full refund on request (within 7‑day window).

  • Example B (Annual, 20 days in, defect): Verified core defect for 3 days not fixed despite support. Prorated refund/credit for 3 days approved.

  • Example C (Upgrade error): Upgraded by mistake, reported within 48 hours; difference credited to account for future invoices.

Version history

  • v1.0 – 1 Sep 2025: Initial public version.